PUG continues to ensure that it brings benefits to its members and some of you have indicated that one of the areas YOU would like to address is how to access the services YOU need from both resellers and Polycom, Inc. PUG recognizes that often the services are available but additional communication is needed to increase the awareness of the services and the understanding of how to access them. Polycom, their resellers, and PUG also believe that everyone can benefit from communication regarding what additional services are needed. As a result of that, a PUG Special Interest Group (SIG) solely focused on Services and Support was developed. This is YOUR SIG and it is YOUR opportunity to voice YOUR challenges so that we at PUG can help address them with Polycom and the Alliance Members. To accomplish that let’s put some identifiers to this SIG.

It is a direct PUG Member/Customer feedback mechanism between Polycom End Users and Polycom Global Services.

What is the Services and Support SIG's mission/objective?

• Create a direct customer/ PUG member feedback mechanism to Polycom (your opportunity to have a direct line with senior service management)
• Advise Polycom of any service challenges they are encountering
• Ask how these challenges are being addressed
• Ensure that the PUG members service needs are being met (t hrough channels or directly with Polycom)
• Know the timelines/deliverables regarding specific issues if applicable
• Supply PUG Members/Customers with any updates to current known issues
• Inform on processes/procedures which have been implemented to improve the level of services received
• Learn about potential new offerings and influence the outcome
• Discuss what the right topics are for future Service and Support SIGs, what is important to you?

If you have any questions or would like to register for the next meeting, please send an e-mail to info@pug.com or call +1 952-928-4665